Your information,
handled with care.

Multi Maintenance Group (ABN 12 183 813 546) ("MMG", "we", "us") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

When you request a quote or book a service, we may collect:

• Your name and contact details (phone number, email address)
• Your suburb and property address
• Details about your property relevant to the services you request
• Your preferred day and time for a visit
• Photos of work areas, taken before and after service

How we use it

We use your information to:

• Prepare and send quotes you have requested
• Schedule, perform and follow up on services
• Send invoices and receipts
• Respond to enquiries and provide customer support
• Send service reminders you have opted into

We do not sell, rent or trade your personal information to third parties.

Disclosure

We only share personal information where it is necessary to deliver our services, for example with crew members attending your property, or where required by law. Any third-party providers we use (such as invoicing or scheduling software) are required to handle your information securely.

Storage and security

Personal information is stored in secure, access-controlled systems. We keep it only as long as needed for the purposes above or as required by law, and we take reasonable steps to protect it from misuse, interference, loss and unauthorised access.

Website and cookies

Our website may use cookies and standard analytics to understand how visitors use the site and to improve it. This data is aggregated and does not personally identify you. You can disable cookies in your browser settings at any time.

Access and correction

You can request access to the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to retain it. We will respond within a reasonable timeframe.

Contact us

For any privacy questions or requests, contact us at quote@multimaintenancegroup.com.au or call 0404 897 545.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date of the most recent update shown above.